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Still "Powering Up" after new drive

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  • #1

    Still "Powering Up" after new drive

    Bought upgrade Installed including ribbon cable and unit still only shows Welcome screen?? Rechecked and reseated connections.

    Order id: #603035
    Order date: 06-02-2009 8:45:34 AM
    Order status: Processed
    Customer's info:
    First Name: Louis
    Last edited by Maconite; 06-18-2009, 10:51 AM.
    Tags: None
  • #2
    Can you confirm your TiVo model number?

    If we included a new IDE cable in your kit, did you use it?
    Been here a long time . . .

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    • #3
      TCD240080
      Yes did use supplied ribbon cable

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      • #4
        OK - that all checks out here. So you may have a bad power supply (about 2% of the time, those symptoms turn out to be a bad power supply) or the drive or a part may be faulty.

        See the other email for information about sending us the drive back for testing.
        Been here a long time . . .

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        • #5
          New wrinkle

          Could have been a connector issue with the adapter.

          When I took out the drive I took off the small PC board adapter and it came off too easily. So I exposed more doublestick tape and reinserted adapter and reinstalled everything but now nothing works, no power, light or drive sound. Dead! Do I need to install a new power supply AND return the drive or just get the power supply from you guys??

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          • #6
            Probably, you just need a new power supply. My guess is that the old drive died also. We frequently see both parts go out at once. Most likely, the failing power supply blitzed the drive on its way out.
            Been here a long time . . .

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