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WD My Home book 1TB

I have a 8300HD as well
It is running on SARA, not sure which version
It recognizes that there is an external drive, but says there is a problem please check connections
When I unplug anything , it recognizes this as well and instructs not to unplug things and that the DVR needs to be rebooted
It is just not getting to the stage of asking it to reformat the drive
I have tried numerous combinations of pulling wires and restarting, should I be giving up ?
I have been using a ESATA 2 cable with identical connections on each end
They seem snug and I even cut one end back to make sure it set in
The drive works on ESATA on the computer and has been reformatted to NTFS
Should I reformat it to something else , or add copy right protection software to enable to be compatible to the DVR HD
Any help you can give would be appreciated
Steve

Is the drive brand new? Is it from us?

Have you successfully used any external on this DVR?

Who is your cable company, and what city are you in?

The drive is a brand new WD 1TB My home book edition
It is not from you
I have never tried an external before
The cable company is Rogers in Meaford Ontario Canada
Steve

Sorry to say, we don't know anyone in Ontario using one of these successfully.

Have you asked the cable company if their DVRs accept external drives?