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HR21 HDMI port failure?

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  • #1

    HR21 HDMI port failure?

    Was out of town for four days. When I returned I found that I was getting no signal from my DirecTV unit.

    I have confirmed all of the following:
    current HDMI cable to KNOWN WORKING TV HDMI port - FAIL
    KNOWN WORKING HDMI cable to current TV HDMI port - FAIL
    KNOWN WORKING HDMI cable to KNOWN WORKING TV HDMI port - FAIL
    composite cable to TV coposite port - WORKS!

    Tried all of the above after a unit reset with the same results

    The KNOWN WORKING cable and ports were used by a current PS3 unit which is working fine.

    I found that some storms rolled through when I was gone and have found some reported issues of HDMI ports failing after storms. Is there any way to confirm and then repair this issue?
    Tags: None
  • #2
    That's really not something we can repair. Sorry.
    Been here a long time . . .

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    • #3
      OK, alternative track. What is the best way to get this replaced since it is a leased unit AND keep the upgraded drive in my current unit?

      I am assuming that they will want to take the current unit when they replace it. How do I work it so that I can get the drive swapped out?

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      • #4
        Email us at [email protected].

        You can send us this unit and the new unit that DirecTV sends out and we can move the drive.
        Been here a long time . . .

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