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Directv HR22/100 problems

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  • Directv HR22/100 problems

    Sorry for the long post - We recently made the switch from standard definition to High Def with DTV. I kept my two trusty DTV TIVO's (upgraded by Weaknees of course) and hesitantly went to the DTV DRV HR22/100 which was what they were offering in January 2010. I knew it wasn't a tivo so I did not have real high expectations. However here is the problems I have : During play back of previously recorded shows we get pauses and pixelation/freezes at least once or twice on each show we watch. This has happened since we got it. In the last month it has gotten to where it doesn't respond always to remote functions or responds slowly. (I have tried resetting it with the red button and completely unplugging it.) About 3 weeks ago I added a 1.5 Terrabyte DVR Expander from apricorn via the esata cable. Hooked up without a hitch and worked just like the old drive - then 3/3/10 the DVR all of a sudden restarted itself, and deleted all of our shows, season passes, custom channel lists, etc - everything. So we started over reset everything (I also set my trusty tivo to record the show I wanted to see in case this happened again ) . Now3/5/10 some time in the middle of the night it did it again. Reset itself and deleted everything including season passes, etc. Is the a problem with the DVR itself or is it due to the external drive attached? For now I have disconnected the external drive and will wait and see but wanted to know if anyone else had any of these problems and if I should go through the hassle of getting DTV to send me a new box before my 3 month (not to confident in their product) warranty goes out.

    Thanks to anyone that can help.

  • #2
    Additional info

    The Unit and the external drive is plugged into a UPS that is working (gives about an hour of recording time when the power is off). My father-in-law got the same HD DVR unit a few weeks later and has not had the problem.

    Thanks again.

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    • #3
      Keep in mind that random externals, such as the Apricorn, do not use DVR drives inside. They are using cheap desktop drives.

      In your situation, however, the unit was having problems before the added drive...and so if you are having problems before and after, then the problem isn't likely drive-related. It's more likely a problem with your dish or the unit itself--I'd guess the unit if I had to.

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      • #4
        update

        Did a hard drive utility test (Smart Short Test) The Internal Drive came back : Fail 0x77, the external drive came back passed. Also did file test with no errors. Called DTV and they are sending out a new unit. No hassles. Hopefully I won't have any more problems.


        Thanks for your help.

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