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DTV HR22 w/1.5TB external hangs all the time

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  • #1

    DTV HR22 w/1.5TB external hangs all the time

    I have a brand new Directv HR22 and have added Weaknees 1.5 TB external drive, and I am having significant problems with the external drive.

    When using the drive, after a while I get increasing problems, such as freezing when watching live TV, sound/video mismatch, significant video-noise when fast forward or fast back, really annoying jumping video when watching live TV, very slow controls (paging through the guide, jump forward, jump back), and more problems.

    If I reset (unplug) the DVR and hard drive and then reboot it fixes for a while, then goes bad. BUT, when I do that, all my recorded shows and season tickets disappear. After I restart, when I go to LIST, I get a message saying that it has downloaded the latest software, and after that, everything is gone.

    If I unplug the external 1.5 TB drive, and use the internal factory drive, I have none of these problems.

    Any help???
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  • #2
    Sounds like there's a good chance it's a bad drive . . .

    Email us at [email protected] for repair instructions.
    Been here a long time . . .

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    • #3
      Thanks, Michael. I am impressed with the quick (after-hours) reply.

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      • #4
        One more question. When it is working properly, if it loses power (unplugged or power failure), will my settings and recorded shows still be there when I power back on, or will they be gone as they are now?

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        • #5
          They should remain after a power outage, just so long as the external comes back on first. That may not always be easy if you aren't there . . .
          Been here a long time . . .

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          • #6
            Resolution?

            I am having a similar problem with my \brand new HR22 and a 2TB external drive. It hangs and is very slow responding. I am also getting pixelization on playback. I hvae had DTV send out a brand new HR22 and they both worked fine without the external drive. However, both externals have problems. I really want to get this fixed as I had a SD DTV box with a Weaknees internal expansion. I can't live without the extra space!! Please let me know what resolved this issue so that I can try it out as well. I don't want to return the drive.

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            • #7
              I think you might have spoken to someone here yesterday - hopefully we're getting your issue resolved.

              Have you tried a new eSATA cable?
              Been here a long time . . .

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              • #8
                That was one of the first things we tried. Last night I did a complete restart with the external drive connected. I recorded and watched a couple of shows and that seems to have worked. I will record & watch a few more and post my results.

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                • #9
                  OK - if it's the cable, that would be great to know.
                  Been here a long time . . .

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                  • #10
                    Problems Have returned

                    After I did a complete reset with the drive connected, things worked fine for a few days. After I added my series recordings and started putting the unit through its paces, the pixelizaiton returned and the response times are very slow. Any ideas as to next steps?

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                    • #11
                      We haven't seen a speed issue here. Try leaving the external drive on and rebooting the DVR.
                      Been here a long time . . .

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                      • #12
                        no prob with 750s

                        I have 2 750 or 800 gig externals from weaknees with no probs over 6 mos- Knock on wood

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