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HR-21 Problems

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  • HR-21 Problems

    I've had the HR-21 (with your upgraded drive) since February, and it has had some intermittent problems. Frequently while playing recorded programs, it will briefly flash several lines (like the louvers of a window blind) across the bottom of the picture. It also recently started frequently freezing for a second or 2 while playing recorded programs. And it has also had a problem with the audio and video being out of sync while playing some recorded programs (not all of them).

    FYI, I have about 27% remaining on the drive, so I know it is not out of room.

    I'm getting discouraged about all these problems, because they really detract from the HD experience. I'd appreciate any help you can give me.

    Thanks!

  • #2
    Hard to know for sure what's going on, but if you want, you could ask DirecTV to swap it out. Assuming that the new unit doesn't show any problems, we could then move the drive from the old unit to the new one. Email us for more info: [email protected].
    Been here a long time . . .

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