Hi,

I have 2 TIVO Premiere XL's and one of them recently (8/13/2017) installed the latest SW version 7.2. Since the update i have experienced two issues.

1. After the SW update, the box would not recognize my external HD when booting up (received the missing external device message). I performed the remove external device process (3 thumbs down + Enter) and the box would then reboot properly. Reconnected the External drive and rebooted. Followed the prompts to add an external drive and all seemed ok (except lost all recordings on both internal & external drives as expected). I performed the "Kickstart 54" process and the test completed successfully although it did not show that a secondary drive was present.

Box seemed to work fine until I tried to access the Closed Caption settings (Setting>Displays>Closed Captioning). When I select this option, the screen goes black and the box reboots. I have tried several times and same thing occurs each time. I am able to select any other option i.e. Channel Banner, Video Window, Choose TiVo Menus, etc. without an issue.

2. On last reboot, I received the "Missing external device message again and once again performed the I performed the remove external device process (3 thumbs down + Enter). the reboot completed successfully. I once again powered down and reconnected the external drive and rebooted again. The box rebooted , but did not prompt that it detected an external device and acts like there is no external drive connected, but works fine except for the Closed caption setting reboot issue.

Any idea why this is occurring and any suggestions to resolve it?

Thanks in advanced