I have been troubleshooting a really nasty product problem with my brand new Bolt+ with TiVo executive support for just over a week. The representative is super nice and seems competent, but to date we have not been able to resolve this issue.
To make a long story short, if the Bolt+ is tuned in to a live TV station and I start up two mobile streams (any combo of iOS/Android/browser), doesn't matter if those streams are recorded content or live TV streams, the TiVo will immediately reboot itself. If I stream just one mobile stream, it does not crash, and there is no issues with crashing when streaming from Mini's.
We have tried to swap the Bolt+ and it made no difference. I have a strong signal with SNR in the 39-41 range and I attempted to pad down the signal strength up to -18dB (as much of a pad as I can put on there without no channels coming in, did this with combos of 2, 3 and 4 ways to test at various levels). Regardless, two (mobile) streams with a live TV tuned in to a valid channel and boom, unit crashes and reboots. It is 100% reproducible for me with both the new and replacement unit, but TiVo has not been able to reproduce in their lab. If the Live TV tuner is on a channel that does not come in, i.e. 777, two mobile streams work fine, no crash, then as soon as I put the live tuner to a valid channel, boom -- it crashes. The only thing left for me to try is to swap the cable card, which I'll do next week, but this really seems like either a SW bug, an issue affect all Bolt+, or minimally an issue impacting my two Bolt+s, both of which were which manufactured on the same day. Anyone else have a Bolt+ to try to repro this or any thoughts on what else I can try? I have tried everything I can think of other than swapping out the cable card which I'll do next
To make a long story short, if the Bolt+ is tuned in to a live TV station and I start up two mobile streams (any combo of iOS/Android/browser), doesn't matter if those streams are recorded content or live TV streams, the TiVo will immediately reboot itself. If I stream just one mobile stream, it does not crash, and there is no issues with crashing when streaming from Mini's.
We have tried to swap the Bolt+ and it made no difference. I have a strong signal with SNR in the 39-41 range and I attempted to pad down the signal strength up to -18dB (as much of a pad as I can put on there without no channels coming in, did this with combos of 2, 3 and 4 ways to test at various levels). Regardless, two (mobile) streams with a live TV tuned in to a valid channel and boom, unit crashes and reboots. It is 100% reproducible for me with both the new and replacement unit, but TiVo has not been able to reproduce in their lab. If the Live TV tuner is on a channel that does not come in, i.e. 777, two mobile streams work fine, no crash, then as soon as I put the live tuner to a valid channel, boom -- it crashes. The only thing left for me to try is to swap the cable card, which I'll do next week, but this really seems like either a SW bug, an issue affect all Bolt+, or minimally an issue impacting my two Bolt+s, both of which were which manufactured on the same day. Anyone else have a Bolt+ to try to repro this or any thoughts on what else I can try? I have tried everything I can think of other than swapping out the cable card which I'll do next
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