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Total newb here...need some help please. My son bought a tivo mini from you guys and he is having trouble setting it up. It was activated through our tivo account and shows in the activated devices. When he ran the setup, however, it gets to the screen where it tells him it cannot connect to the DVR. We tried connecting DVR to tivo service and then trying the setup again, but it did not work. Is there something else we can try? His uncle is telling him it won't work with the DVR because we didn't get it through the cable company (Grande). Any input or things to try, let me know. update...Grande informed me I cannot use a retail mini tivo with their service...I guess I'll need to return this mini to you?
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Last edited by extex77; 04-01-2017, 08:48 AM. -
Is this on the same network as the main TiVo?
What is the model of the main TiVo?Been here a long time . . . -
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It shows up in my TiVo account with the main DVR and my other mini tivoOriginally posted by WK-Michael View Post
the # on back of main is tcd750500Comment
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OK - but is it on the same physical network as the other TiVo and Mini?Been here a long time . . .Comment
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Originally posted by WK-Michael View Post
I do not know much about this stuff, so I am not sure I understand your question...sorry...It shows up on my TiVo account...it is plugged in to the same coax he used previously for cable, it connects to our internet just fine but gets to a point where it says no DVR found and I cannot get past this. Hope this helps?
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Is it in the same house as your TiVo?Been here a long time . . .Comment
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So try it in the location of the working Mini, and see if it can connect from there.Been here a long time . . .Comment
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No, it did the same thing there...DVR not foundComment
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Have you tried rebooting the DVR?
Try asking TiVo to de-activate and re-activate the unit on your account.Been here a long time . . .Comment
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Originally posted by WK-Michael View Post
Rebooted several times, a TiVo rep told me the following:
I just spoke to a supervisor regarding this issue. What is happening is your new retail Tivo mini has to connect to a retail device first in order to get through guided set up. It will then be about to talk to your other boxes and see recorded shows, but it will not be able to watch live tv.
Am I out of luck with this? (My dvr and one mini are from my cable co....the other is what I bought from you)Comment
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Oh - it may be that your cable TiVo is locked to only work with Minis supplied by them.Been here a long time . . .Comment
It is in the same house, yes
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