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I just installed an antenna and switched my Premier from a cable card to the OTA signals. The antenna works fine and I get all my channels going directly into TV tuner. I did a clear all reset on the unit and am now trying to do an intial setup. I get as far as entering my ZIP Code. The unit then connects to the internet via an wired ethernet connection after which I get the following message.
“No information exists about antenna channels for ZIP Code XXXXX.
You’ll need to use a different ZIP Code. Try a neighboring community that might have the same or similar channels.”
I have been on the phone with tech support for almost 2 hours and keeping getting the same result. We have tried different local ZIP Codes, ZIP Codes far away, Antenna Only input, and Cable and Antenna Iputs with Cable Card both "Not to be installed" and "Installed later." I have every combination possible, all result in the error message above. Does anyone have any suggestions?
“No information exists about antenna channels for ZIP Code XXXXX.
You’ll need to use a different ZIP Code. Try a neighboring community that might have the same or similar channels.”
I have been on the phone with tech support for almost 2 hours and keeping getting the same result. We have tried different local ZIP Codes, ZIP Codes far away, Antenna Only input, and Cable and Antenna Iputs with Cable Card both "Not to be installed" and "Installed later." I have every combination possible, all result in the error message above. Does anyone have any suggestions?
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