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I connected it exactly as my old one, using a Motorola cable box and the IR thingy. During setup it fails all the change channel tests. Help! I was so excited to find Weakneesand I'm still without my TiVo. i called Comcast because the cable box message light is on and I don't know what that means but as soon as they heard the word TiVo they punted me to "the TiVo department" and of course they are closed. Lynn
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You basically can't go past that channel-changing step in the setup until you get successful channel changes.
So you need to try other cable box options until you find one that works. Don't forget that you may need to reposition the IR blasters to get a good signal to the cable box.Been here a long time . . . -
Thanks. The IR blasters are in position. Still can't past channel-changing. Argghh.Comment
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Keep trying different cable box options.
Also, make sure that on the TiVo the IR blasters are plugged into the IR port and not the serial port - they're easy to confuse, and both are the same size.Been here a long time . . .Comment
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Spent some time with TiVo support yesterday. He had me lie to the test screens asking if the channel changed when it did the test so that I could get to the Advanced Setting menu to change the IR code to the one he gave me for the cable box I have. This still did not work and I will be calling them back. Is it OK to say I got the unit from you??Comment
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Sure - they really shouldn't care where it came from, but it's definitely OK to say it came from us!Been here a long time . . .Comment
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TiVo support was stumped then "somehow" I got disconnected. It's the IR code for my Motorola DCH 70 cable box that seems to be the issue. I can't find anything on the web either. This is is hard.Comment
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I may have to return this to youComment
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Problem solved by WeaKnees Tech Support!
I just wanted the record in the Forum to show how happy I was with WK phone support. We finally figured out that we didn't need the DTA anymore that Comcast required for a while. Once that was out of the way, it now works better than before (we couldn't use On Demand before). Thank you!Originally posted by dolcezza View PostComment
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