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Roameo plus, pixelation and freezing problems on Comcast

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  • Roameo plus, pixelation and freezing problems on Comcast

    Hi, I've been having a problem with my Tivo Roameo Plus for about 8 months now. I get freezing and or pixilating on my recorded, and sometimes live shows. I've had the Comcast tech at my house and he checked everything and even replaced cables even out to the pole. I've worked wit Tivo techs and found that they say that my signal strength should NOT be 100% but should be in the 80-98% range, mine is 100%. The SNR should be 29-35db, mine is 43db and corrected and uncorrected RS should always be 0, mine is many different values on all 6 tuners. Using in line filters of different values I can get the the signal and SNR into the correct zones but I can't do anything about the RS. Even with this improvement in the numbers, I'm still having the same problems. Comcast has been of no help and Tivo isn't much better. I also have a Mini which the same problems happen on and it will even lose contact with the host Roameo mostly when it starts pixilating. I'm hooked in to my router with cat6 ethernet cable, all new. HELP, I'm loosing it.

  • #2
    Sounds like you could actually have a bad hard drive.

    Run a Kickstart 54 Overnight test on your drive:

    http://www.weaknees.com/54
    Been here a long time . . .

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    • #3
      Originally posted by WK-Michael View Post
      Sounds like you could actually have a bad hard drive.

      Run a Kickstart 54 Overnight test on your drive:

      http://www.weaknees.com/54
      OK, will do. I'll let you know what I find.

      Comment


      • #4
        OK, will do. I'll let you know what I find, THANKS for the info!

        Comment


        • #5
          Originally posted by Fboyrt View Post
          OK, will do. I'll let you know what I find, THANKS for the info!
          ( test done. values are...1) pass 2) pass 3) pass 4) fail 7 5) done At top of page, above first test, it says " test passed".

          Comment


          • #6
            Any "fail" is a problem, so you've definitely got an issue with your drive.
            Been here a long time . . .

            Comment


            • #7
              Originally posted by WK-Michael View Post
              Any "fail" is a problem, so you've definitely got an issue with your drive.
              [ So are you saying a new hard drive WILL SOLVE my problem for sure or am I just wasting my money? I'm not trying to be rude , I just want to make sure before spending $200. ]

              Comment


              • #8
                Well, while I do think it'll fix your problem, I definitely can't guarantee that your entire problem is the drive. You certainly could have multiple problematic components, but it's fairly unlikely, especially for a Roamio.

                The drive would be returnable - we take returns within 30 days with a 15% restocking fee. So you can effectively try it out and see for $30 plus return shipping.
                Been here a long time . . .

                Comment


                • #9
                  Originally posted by WK-Michael View Post
                  Well, while I do think it'll fix your problem, I definitely can't guarantee that your entire problem is the drive. You certainly could have multiple problematic components, but it's fairly unlikely, especially for a Roamio.

                  The drive would be returnable - we take returns within 30 days with a 15% restocking fee. So you can effectively try it out and see for $30 plus return shipping.
                  [Ok, thank you, that makes it much less of a chance]

                  Comment


                  • #10
                    Originally posted by Fboyrt View Post
                    [Ok, thank you, that makes it much less of a chance]
                    [ My Roamio plus is 154 hr HD hard drive. Do you have the replacement for that or do I just order the 300 plus $199 hard drive kit?]

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                    • #11
                      We could do the smaller size as a special order, but really, the price wouldn't make it worthwhile. Better to just get the larger drive.
                      Been here a long time . . .

                      Comment


                      • #12
                        Originally posted by WK-Michael View Post
                        We could do the smaller size as a special order, but really, the price wouldn't make it worthwhile. Better to just get the larger drive.
                        [ OK good and thank you again ]

                        Comment


                        • #13
                          It worked

                          Originally posted by Fboyrt View Post
                          [ OK good and thank you again ]
                          [I just wanted to drop you a note telling you that my new hard drive is working just fine and I am no longer having the freezing and pixilation problems I was having before. Thank you for helping me get my Tivo up and running again, I'm HAPPY! I also purchased an APC Battery backup from Amazon to plug my Tivo into, so thanks for that idea too]

                          Comment


                          • #14
                            Originally posted by Fboyrt View Post
                            [I just wanted to drop you a note telling you that my new hard drive is working just fine and I am no longer having the freezing and pixilation problems I was having before. Thank you for helping me get my Tivo up and running again, I'm HAPPY! I also purchased an APC Battery backup from Amazon to plug my Tivo into, so thanks for that idea too]
                            Glad to hear it; thanks for the update!

                            Comment


                            • #15
                              I am having the SNR problem (usually 36db with about 90% signal) with Comcast as well on my Roamio Plus. MY recent issue is that the Comcast signals to the m-card will not fully pair to the Tivo thus no image and a code V58 on all channels. Any ideas?

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