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I have an HR21/700 with a 2TB external drive as well as a Genie. Power went out for a couple seconds and now the HR 21 says capacity is 100% and none of the series that were set to record are listed anymore. This happened one other time and restarting the HR21 fixed the problem but this time I have tried restarting and powering off the DVR several times and it has not worked. Any other suggestions for a solution would be appreciated as the external drive was nearly filled.
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Try shutting it all down, powering up the external for 30 seconds, and then powering the HR21 back up.Been here a long time . . . -
Tried doing that a couple of times but it still is not showing the data from the external drive.Comment
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Sounds like the external is dead. Is it from us? What model is it? Does it have lights on it?Been here a long time . . .Comment
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Yes, it is from you. Model Name 328E S-U2eS. It is showing blue lights on the top and bottom.Comment
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Are you sure the eSATA cable is securely in place on both ends?Been here a long time . . .Comment
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Checked the cable and was not loose on either end. Tried restarting the drive and DVR but no difference.Comment
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Then it sounds like the drive or the case has a problem. How old is it?Been here a long time . . .Comment
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[i would say it is probably about 8 years old. If I was to replace t with a new one is there any possibility of getting the data copied off of it?Comment
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Maybe - we'd really have to get it, and your DVR, here for testing and the potential copy.Been here a long time . . .Comment
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Is there a way I can check for the dastardly using my laptop? If I have to send the equipment in what would be the time frame for doing that? How would I start the process?Comment
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Not sure was "dastardly" is here.
3-5 business days here - start here:
http://www.weaknees.com/hr20.phpBeen here a long time . . .Comment
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That's what I get for typing on my phone! Was asking if there was a way I can check for useable data on the drive using my laptop?
Thanks for al of the info you have provided me!Comment
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Got it.
Nope - the data is all encrypted. If you attach the drive to anything but the DVR, the data can't be read.Been here a long time . . .Comment
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With what I have told you so far what are the odds that anything will be retrievable from the old drive? If it is very unlikely then I would be better off just buying a new external drive rather than being without my DVR for several days.Comment
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