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Drives are fine, but WK couldn't retrieve data??
I have a Series 3 TiVo. A couple of months ago, it was stuck in a reboot loop. I tried replacing the internal hard disk, but it turned out that the unit had a bad power supply. As long as I used only one Cable Card, the unit worked fine, and in fact the original drives (internal 250 GB plus external 1 TB) were working fine, displaying all my saved shows, and passed every test I threw at them from the Kickstart-54 menu, including the full overnight suite. I sent the whole system (TiVo, old and new internal drives, and external drive) to WeaKnees to replace the power supply and copy the data from the old drives to the new internal drive.
WeaKnees said that both the old internal drive and the external drive failed their testing, and they were unable to retrieve the data from the old drives. When WeaKnees e-mailed me, telling me that the drives had failed, I told them I found that surprising, since both drives had passed extensive tests immediately before I shipped them. I was told, "Sorry to say, the data from the old drives is gone."
I got the TiVo back from WeaKnees with the new power supply and the new drive installed, but without the data transfer. I swapped back to the old internal drive and the external drive, and guess what! The data on the old drives is most certainly NOT gone, I can replay all my old shows and record new ones, and once again both drives pass every single test I throw at them.
My question is, if both old drives are working well enough to pass every KS-54 test and operate the TiVo with no discernible issues, WHY on earth was it not possible to transfer the data? To be blunt, it really seems like you didn't really even test the drives and I wasted $100 plus shipping to have you do work I could've done myself. I have had several good experiences with WeaKnees in the past, both with my own TiVos and my parents' TiVo, but I am at the moment a very dissatisfied customer.
WeaKnees said that both the old internal drive and the external drive failed their testing, and they were unable to retrieve the data from the old drives. When WeaKnees e-mailed me, telling me that the drives had failed, I told them I found that surprising, since both drives had passed extensive tests immediately before I shipped them. I was told, "Sorry to say, the data from the old drives is gone."
I got the TiVo back from WeaKnees with the new power supply and the new drive installed, but without the data transfer. I swapped back to the old internal drive and the external drive, and guess what! The data on the old drives is most certainly NOT gone, I can replay all my old shows and record new ones, and once again both drives pass every single test I throw at them.
My question is, if both old drives are working well enough to pass every KS-54 test and operate the TiVo with no discernible issues, WHY on earth was it not possible to transfer the data? To be blunt, it really seems like you didn't really even test the drives and I wasted $100 plus shipping to have you do work I could've done myself. I have had several good experiences with WeaKnees in the past, both with my own TiVos and my parents' TiVo, but I am at the moment a very dissatisfied customer.
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