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I have a premier XL 4 that I had upgraded to a 4TB drive a long time ago. It connects to Fios using a cablecard.
Several months back the system started to have issues (would crash, reboot, took forever to load lists ... etc). I finally found the original drive and swapped them out as a test to see if it was the unit, or just the drive (it was the drive). Plugged in the system and it started up. There are only 2 issues:
1. There is a message on the screen saying that the system cannot connect to the Tivo Service
2. I can only see some channels, but not all of them.
It's been a really long time since I've had to do anything with this box, so can't recall what I need to do to get it back up and running after the new (old?) drive is back in. Do I need to call Verizon and get them to reset the cablecard or do I need to do something else?
*UPDATE*
Tested the network settings - I have an IP address through Moca. When I tell the system to connect to the Tivo serivce an upate, it gets through all the steps except the last - loading info. It stats loading info, then stops and the tivo reboots. The message on the screen after restart is that there is a temporary connection issue (C133).
Several months back the system started to have issues (would crash, reboot, took forever to load lists ... etc). I finally found the original drive and swapped them out as a test to see if it was the unit, or just the drive (it was the drive). Plugged in the system and it started up. There are only 2 issues:
1. There is a message on the screen saying that the system cannot connect to the Tivo Service
2. I can only see some channels, but not all of them.
It's been a really long time since I've had to do anything with this box, so can't recall what I need to do to get it back up and running after the new (old?) drive is back in. Do I need to call Verizon and get them to reset the cablecard or do I need to do something else?
*UPDATE*
Tested the network settings - I have an IP address through Moca. When I tell the system to connect to the Tivo serivce an upate, it gets through all the steps except the last - loading info. It stats loading info, then stops and the tivo reboots. The message on the screen after restart is that there is a temporary connection issue (C133).
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