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  • TiVo S3 HD Rebooting Loop

    Our Series3 HD TiVo recently stopped working. The initial symptom was that the video gradually deteriorated as faint wavy lines appeared and moved up and down and back and forth across the screen. This lasted for a couple of months and I just didn't take the time to try to diagnose what was causing it. The effect was similar to what you would see if there was electrical interference affecting the coaxial cable but without static, only an ever-changing pattern of wavy lines that shifted their dance across the screen and disappeared and then reappeared.

    But a couple of weeks ago the unit suddenly stopped displaying programming and started rebooting. It would display the Welcome screen for a few minutes, then the screen would go black for some seconds and then go back to the Welcome screen and this would continue until I pulled the power cord.

    Thinking the problem was caused by corrupted data on the aging hard drive, I purchased a Western Digital WD10EVDS and copied the old hard drive using WinMFS and installed the new drive in the unit. When I started it up, it still would not progress past the Welcome screen and after some minutes would reboot. So, thinking perhaps the original hard drive had passed along corrupted settings to the new WD hard drive, I used the hard drive from a second, working TiVo S3 HD to try to initialize the new hard drive but it still would only boot to the Welcome screen and then loop back to the Welcome screen again and again. During this process, I tried a full copy of the original, failing hard drive. Then I tried a truncated copy of the original hard drive. Then I tried a truncated copy of the hard drive from a different TiVo S3 HD. In each case, the unit would start to boot to the Welcome screen and then restart.
    At this point I tried WinMFS's bootpage fix with option 1. This didn't yield any better results. I then tried bootpage fix option 2 with similar results.
    Then I read online that some of the WD green hard drives were being distributed with the intellipark feature so I created a boot CD with wdidle3.exe on it and ran wdidle3 /D to change the park setting to 62 minutes. This still didn't stop the endless reboot loop.
    I then pulled both of the multi-stream cable cards and powered up. This time the unit progressed through the entire boot process until it got to the point where it realized there were no cable cards installed. It notified me that it was expecting two cards and instructed me to install the cards.
    I followed the instructions on the screen which said to install the cable cards with the bottom card to be inserted first, but as soon as I installed the first cable card, the unit rebooted and entered the familiar boot sequence loop.

    I tried booting the unit with only one cable card installed in the first position and that resulted in the endless reboot loop. I tried booting with only the second cable card installed and it entered the endless reboot loop. I tried swapping the cards and it entered the endless reboot loop. In short, I tried several different variations involving the cable cards and the only persistent observation was that the unit would not progress past the Welcome screen with the cards installed and, if I booted without the cards installed, it would immediately reboot as soon as either of the cable cards was installed.

    With the combination of the faint wavy lines that dance across the screen and the reboot loop that only occurs when the cable cards are installed in the unit, I concluded that the power supply may be failing and has become too weak to provide adequate, stable voltage to the unit while the cable cards are installed.

    I have ordered a new power supply to see if that will fix the problem.
    Does anyone have any additional thoughts about this? Any other trouble shooting suggestions? At this point I am just trying to apply logical tests to see if I can get the unit to work but I do not have any formal education in electronics and I do not have specialized testing equipment to tell me if any of the motherboard components might be causing the problem. The power supply replacement seems like an easy and prudent measure to take based on the symptoms I'm experiencing but I wonder if someone with more experience sees something that would be worth investigating that I haven't tried yet.

    Any suggestions are welcome. Thank you.

  • #2
    I'd try the power supply first, then new CableCARDs.

    Comment


    • #3
      bevermore, where do you live? Based on your username, I'm guessing you're somewhere in Maryland, like me.

      About two weeks ago by TiVo started randomly rebooting. Then, eventually, it went into a constant reboot loop.

      I initially thought it was a failed hard drive, and went through a whole lot of testing and re-imaging in many attempts to fix it.

      Eventually, I tried popping out the CableCARDs, and the system booted right up!!

      Comcast recent added a whole bunch of new channels (and possibly SDV, but I'm not 100% sure on that last point). I figure they may have also pushed a failed or incompatible update to our CableCARDs.

      I live in Hampstead, MD. I'm in Carroll County, but I live so close to the Baltimore County line that I think that is where our headend is.

      After I got my system back up and running with the cards out, based on a new system image, I got it up to the latest version. Then, for the heck of it, I popped in a CableCARD and BAM, it rebooted on the spot. But, luckily, it didn't go into a reboot loop and I'm now presented with the screen to authorize the card.

      That's where I am right now. I'll update you if I'm successful. I hate that I wasted so much time and money on the hard drive, when it was just the CableCARDs.

      Comment


      • #4
        TiVo S3 HD still inoperative

        Although our symptoms sound similar, we're not anywhere near each other geographically. I'm in Bend, Oregon...

        I should mention that we have 4 other TiVo DVRs: Three are S3 HDs and the other is a Premiere. They are all still working perfectly. I think the problem we're having with the one in question was, at least partially, caused by operating it in an enclosed cabinet that didn't provide adequate ventilation so the unit was forced to operate at elevated temperatures. Due to the fact that the other TiVos are still operating fine, I don't believe our problem is being caused by Cable Cards. I may find out I'm wrong, but the power supply seems a more likely candidate.

        I am awaiting the arrival of a new power supply which I expect will solve the problem. The symptoms are so similar to those experienced when a computer power supply is inadequately sized or starting to fail that I just can't imagine a more likely suspect than the power supply.

        Will check back after I get the new PS installed...

        Comment


        • #5
          Jeff, Do you have any guidance about whether my attempt to use the basic TiVo software image from one TiVo to clone another one should work? The only thing that seems clear to me is that the Cable Cards will have to be re-mated as they do not match the cards in the S3 HD that provided the cloning image.

          Thanks,

          Comment


          • #6
            That really depends on your cable company, so I can't tell you. Sorry.

            Comment


            • #7
              Originally posted by WK-Jeff View Post
              That really depends on your cable company, so I can't tell you. Sorry.
              Why would that depend on my cable company? I'm asking if the image from one TiVo S3 HD can successfully be transferred to another TiVo S3 HD...

              Is this something you've seen anyone do before? If so, were they successful?

              Thanks.

              Comment


              • #8
                You asked about the CableCARD cloning and whether you'd have to have the Cable company out, and I said that it depended on your cable company and the type of data they use from the cable cards when they program them.

                Comment


                • #9
                  If that's what you got out of my original post, I'm sorry, but I meant to ask for input about cloning the TiVo software of one TiVo S3 HD and using it in another TiVo S3 HD.

                  My mention of the cable cards was intended to provide a complete picture of the steps I had taken in my efforts to gather data and try to diagnose what the problem was.

                  So, have you heard of anyone having success using WinMFS to copy the basic TiVo settings from one S3 HD and installing that copy on another S3 HD?

                  Thanks...

                  Comment


                  • #10
                    The answer to the question about whether one TiVo S3 HD can be cloned from another one is 'Yes'. But after cloning the software with WinMFS, I had to copy the boot page (mine required Option 2), then I had to disable the Intellipark feature of the Western Digital Hard drive using wdidle3.exe (you can find instructions in these forums and a source from which to download this program if you need it). And then, after rebooting the TiVo S3 HD I had to reserialize the hard drive which amounts to entering the Messages and Settings of the TiVo Central and selecting the option to Delete Everything from the hard drive. And finally, I had to get my Cable Company to help me pair the cable cards to the TiVo (all I had to do was give the Cable Company the Serial Numbers of my two cable cards and they did the rest.)

                    So yes, it can be done -- even by someone who has little to no formal education in electronics. But if you embark on this path, be prepared to spend much longer than the 30 to 40 minutes it would take to upgrade a hard drive as estimated in the upgrade section of the forums.

                    By the way, if you open up your TiVo box you will void your warranty and TiVo won't help you with any problems you encounter from there on out. But Weaknees proved to be a very solid source of information for sorting out the problems I was having and supplying the replacement parts I needed to get my TiVo working again.

                    I think if I had it to do over again I would not purchase TiVos and I would discourage my friends from doing so as TiVo has created a system that excludes the customer from having any freedom to work on his/her device at the risk of losing support and warranty protections. I was already out of warranty so that didn't bother me so much. But I didn't know that working on my TiVo would cost me the support of the company that sold me the device in the first place.

                    So as my five TiVos begin to die off, I'll replace them with video recorders that don't rely on the fickle and restrictive policies of TiVo. I hope you won't make the same mistake I made by investing in TiVos.

                    Comment


                    • #11
                      Originally posted by bevermore View Post
                      I am awaiting the arrival of a new power supply which I expect will solve the problem. The symptoms are so similar to those experienced when a computer power supply is inadequately sized or starting to fail that I just can't imagine a more likely suspect than the power supply.

                      Will check back after I get the new PS installed...
                      I have a Premiere that's stuck in the Welcome screen reboot loop and it too had been in an enclosed cabinet. Just curious if you had an update on the installation of the new power supply?

                      Comment


                      • #12
                        Originally posted by Rawson819 View Post
                        I have a Premiere that's stuck in the Welcome screen reboot loop and it too had been in an enclosed cabinet. Just curious if you had an update on the installation of the new power supply?
                        More likely than a bad power supply, rebooting would indicate a bad hard drive.

                        We have replacement kits for the TiVo Premiere here:

                        http://www.weaknees.com/prm3.php

                        and TiVo Premiere XL here:

                        http://www.weaknees.com/prmx.php
                        Been here a long time . . .

                        Comment


                        • #13
                          Thanks for the input Michael, that was my first thought; however this thread starting me thinking otherwise.

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                          • #14
                            This thread is about Series3 units.

                            You have a Series4 TiVo Premiere, right?
                            Been here a long time . . .

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