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  • #1

    bad drive. upgrade questions

    I believe that my expander drive is going bad. If that is the case and I purchased the deluxe upgrade service would it still be possible to transfer my settings and programs to a new drive? Would I be able to just send the tivo drive and the expander or would I have to send the entire unit?
    Thanks
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  • #2
    Generally, if a drive is going bad, data copy is tough to do; and the copy service is not refundable if it fails.

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    • #3
      How tough to do is it? Are my chances for success better than 50/50? Is it worth risking 80 dollars? Also if I do decide to risk it would I be able to send just the drives(tivo and expander) or would I have to send the whole unit?
      Thanks

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      • #4
        This is an impossible question to answer without having and testing the drive. We unfortunately cannot translate your words, "on the way out" into a % chance of success....it's just impossible to know without actually trying the copy or testing the drive.

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        • #5
          Ok, that is fine, I just thought maybe you could judge from past experiences. Would I be able to send just the drives(tivo and expander) or would I have to send the whole tivo?
          Thanks

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          • #6
            You can send just the drives, but we have slightly less ability to test that way.
            Been here a long time . . .

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            • #7
              If I went with the dual terabyte drives would the data be striped like it is with the expander or would they be separate?

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              • #8
                With two drives in any TiVo, the data is always intermingled between the drives.
                Been here a long time . . .

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                • #9
                  Update: My tivo is now giving me a blue screen with a message saying that the external storage device was not detected.
                  Does this mean that the data transfer option is no longer viable or could it still have a chance of working?

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                  • #10
                    Doesn't sound good. We can still try, but the likelihood of success definitely just fell.
                    Been here a long time . . .

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