Announcement

Collapse
No announcement yet.

Can't phone in on Comcast Digital Voice

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    Can't phone in on Comcast Digital Voice

    Been a Tivo series 1 user for many many years and replaced the internal modem when it fizzled with an external from Weaknees. It worked great as long as I had Verizon phone service (POTS) but when I switched to Comcast Digital Voice phone service last week, Tivo stopped being able to dial in. I get the "failed. Could not connect" message. I listened in on a call and my modem and Tivo are beeping and booping at each other for a while before they give up and hang up. I have the following dial prefix : ,,#319.

    I contacted Comcast and they said their phone service is compatible with Tivo. I called Tivo and they said it's not.

    How do I get Tivo talking successfully over this digital phone line? (Note: This is not VOIP like Vonage. It's digital phone service over the coAX cable, but does not go through the internet. )
    Tags: None
  • #2
    I believe we have already responded to this inquiry by email. the prefix should be ,#319 or ,#396

    If that doesn't work, then it is an issue, most likely, with your phone service.

    Comment

    • #3
      Comcast Digital Voice Success!

      Got it going. It was a matter of trying every Tivo number in the 212 area (even though I'm in another state). First, I found one that works (connects successfully) half the time, but only on ,#396 setting, which is slow. Then finally, I came to a phone number that works every time even on ,#319. Best number for me is - 212 277 3895 (lower manhattan). Not the same number others have found to be good, so I guess the message is: if you have Comcast Digital Voice phone service and you keep getting the "failed could not connect" message go through the whole list of 212 area code numbers, doing a test call with each one, until you find one that works on ,#396, then see if it will work on ,#319.

      Comment

      Previous template Next
      Working...
      X