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  • #1

    restarting/resetting

    I have a hughes dvr Model SD-DVR 40. The unit was periodically freezing and resetting. I read the FAQ's and the trouble shooting pages on your web page and felt it was the hard drive going. I ordered a new replacement hard drive and installed it. After about 2 or 3 days it started doing the same thing. Now when it restarts it gets to the channel screen and the restarts again. After the second restart the screen goes blank and I have no control over the box. Does anyone have any idea what could be causing this and solutions. Thanks

    Keith
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  • #2
    Is your unit running software version 6.3e? If so, are you putting the unit in standby? Are you finding that the unit reboots on particular channels?

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    • #3
      Yes. It is 6.3e-01-2-151

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      • #4
        Your problem may be related to that software. It would explain why everything worked fine for a few days, until it downloaded again. You should not put your unit in standby and see if you can determine whether the reboots occur only on certain stations.

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        • #5
          I spoke to Direct tv. They had me do a full system reboot which supposedly will reformat the drive. They said if that doesn't work I will need a new box. My question is how will a new box fix their software issue. What are your thoughts on this? Should I look to replace the box if the re-format doesn't work?

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          • #6
            The person you spoke with just isn't aware of the issues out there, apparently.
            Been here a long time . . .

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            • #7
              Prep a Replacement "A" Drive

              Originally posted by Keith View Post
              I spoke to Direct tv. They had me do a full system reboot which supposedly will reformat the drive. They said if that doesn't work I will need a new box. My question is how will a new box fix their software issue. What are your thoughts on this? Should I look to replace the box if the re-format doesn't work?
              My two near-new WeaKnees Seagate drives with 6.2a went bonkers after updating to 6.3e. After three weeks I had WeaKnees "Prep a Replacement "A" Drive" found at http://www.weaknees.com/misc.php which restored them to 6.2. No further problems.

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              • #8
                Just make sure you don't connect the phone line - that would authorize the update back to 6.3e . . .
                Been here a long time . . .

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                • #9
                  Thanks for the info. Will they be able to update the drive I just bought from them or will I have to buy another new one?

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                  • #10
                    on another note. I just did the reformat option and it has a message that says this could take up to 1 hour. It also says not to unplug it. It is almost 2 hours and the message has not changed. What should I do? Let it go overnight or am I able to pull the plug and restart it? I just bought the 280 hr harddrive.

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                    • #11
                      it looks like in the short term, the total reset worked. I'll wait to see what happens in the long run. Thanks for all of your help on this.

                      Keith

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