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Another HR10-250 Rebooting

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  • #1

    Another HR10-250 Rebooting

    Last June I purchased a weaKnees TwinBreeze kit for my HR10-250 and a pair of Seagate 750GB DB35 drives. All has been working great until the Colts/Patriots game last Sunday. The HR10-250 rebooted 4 times during the game (3 of the 4 times it was when the same commercial came on). After the game I watched an episode of Dexter that I had recorded. I made it about 15 minutes into the recording and got another reboot.

    Any idea where I start looking for the problem? I realize the most likely cause is one of the HDs going bad, but how do I determine which one? The drives have a 5 year warranty, but I doubt both could be failing at the same time and I have to determine which one is bad to get an RMA replacement. Does weaKnees offer a diagnostic/repair service on drives that weren't installed by them? Any help/info would be greatly appreciated.
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  • #2
    What version of the software is your TiVo running? You might be interested in reading our TiVo Blog on the subject.

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    • #3
      The software version is 6.3d-01-2-357. It says it was last successfully updated on 11/5 at 3:30AM. That's one day after the day I had all the reboots. Maybe the update fixed things? I haven't watched it much since 11/4, so I don't know for sure. BTW, the system info also said the temperature was 34C (normal). Thanks for the blog link; I'll check it out.

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      • #4
        After reading the blog, maybe nothing is seriously wrong. I am running version 6.3d software and the Colts/Patriots game was on CBS. I guess that doesn't explain why it rebooted again 15 minutes into a recorded Dexter episode. If the info screen says that there was a successful service data download on 11/5, does that mean a later software version has been downloaded but I need to plug in the phone line to get it to install? I have no phone outlet anywhere near the HR10, but I'm sure I could rig something up.

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        • #5
          A reboot during a non-CBS show is definitely consistent with this problem. It's just more likely to happen during CBS shows.

          As far as the phone line, that's right, you need a connection to seal the deal on the OS upgrade. Maybe you can just move the TiVo temporarily? You don't need SAT inputs connected during the phone call.
          Been here a long time . . .

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          • #6
            I talked to tivo and they told me they are having a ton of problems with the new software and that a fix is on the way(yeah right)

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            • #7
              Well, we certainly hope so.
              Been here a long time . . .

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