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After a power failure, my TiVo got stuck on the “Welcome! Powering up” screen. I ordered and had the replacement drive shipped overnight, only to find that the replacement drive seems to have a problem as well. The original drive would hang for a long tome on the powering up screen and then go black screen, reboot and hang again. The new replacement drive seems to just hang on the powering up screen. Fortunately, I have another defective TiVo that I could test both drives and both present the same problem as experienced which points back to defective drives (I think). Is it possible to have received a bad replacement drive? I really need to get the TiVo back online by Monday. What do you suggest? Help!!!!
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That would be pretty rare (bad replacement drive with the same problems as the original). Most likely, you've got a drive for a different model TiVo, or you have an add kit when you needed a replace kit. More info about that is on our add/replace page.
Do you want to email us with your order number and exact model number?Been here a long time . . . -
Email has been sent...thanks. the only thing is that the problem is slightly different with the 2 drives and follows the drives with the 2 boxes. If it was exactly the same, I would agree very rare. I'm pretty sure I ordered replacement vs add...but maybe not.Comment
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OK - you may have already heard back by email.
If you didn't get add-on parts (bracket, cables, etc.) then you likely didn't get an add kit.Been here a long time . . .Comment
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