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Frozen video on new Humax DVR

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  • #1

    Frozen video on new Humax DVR

    Hi,

    My new (refurbished) DRT400 Humax Series 2 (WK order #466931) arrived yesterday. It was pleasantly easy to set up and get going; it phoned home just fine and I set up some recording and Season Passes.

    This morning, I found that the video was frozen on the screen, and there was no response to the remote.

    So I did what any good computer scientist would do, and power cycled by yanking the power cord

    It came back to life just fine, and the video was working fine when I left the house ... but I'm concerned. Should I be? What should be I looking for?

    Thanks,
    chris
    Last edited by cak; 10-10-2007, 11:45 AM.
    Tags: None
  • #2
    That's definitely not a great sign. The likely culprit in there is the drive, but even in the refurbished units, the drive is brand new (not in the 40 hour units, but in yours).

    Give it a bit and see what happens. Power outages like brownouts can also cause this, so let's hope it's that. But if it happens again, we should probably get it back here for a look.
    Been here a long time . . .

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    • #3
      Thanks. Not really what I hoped to hear, of course ... but at least if it's going to fail, I want it to fail early, before I become totally dependent!

      I don't think we had any power issues last night, but it *was* raining, so it's possible.

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      • #4
        Is there a better way to cycle the box than yanking the cord?

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        • #5
          Yup - you can restart it through the menus.
          Been here a long time . . .

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          • #6
            Uh ... not when the video is frozen and the Tivo isn't responding to the remote...

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            • #7
              Nope - then you've got to pull the plug.
              Been here a long time . . .

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              • #8
                I have the same problem on a Tivo box, did you find a solution?

                Comment

                • #9
                  I didn't find a solution. It does this about once a week.

                  As my 90-day warranty approaches its end, I'm wondering if I should be sending it back...

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                  • #10
                    Probably a good idea.
                    Been here a long time . . .

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                    • #11
                      Probably a good idea.
                      Well .. that's unfortunate. I was just getting used to having it! What's the procedure?

                      Whoa! Thanks for the quick RO!

                      So ... will I lose all my Season Passes, etc., in this process, or just my saved programs?
                      Last edited by cak; 11-14-2007, 05:38 PM. Reason: next message had RO info!

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                      • #12
                        We've sent an email. You may lose your data - it depends on what we find, but you should assume you will lose it.
                        Been here a long time . . .

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                        • #13
                          That's sad ... unless there's some easy way for me to dump my Season Pass info somewhere. I'm certainly willing to do that, if only I knew how... all the backup tools I can find described on the web require me to open the TiVo, which would void my warranty, which is sort of silly since I'm about to send it back for warranty repair!
                          Last edited by cak; 11-15-2007, 10:39 AM.

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                          • #14
                            I don't think there's really any way to dump them. I did hear at one point that activating and using KidZone stored the data on TiVo's servers, so that using that feature would act as a transfer between drives, but I haven't tried it myself.
                            Been here a long time . . .

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                            • #15
                              I don't think there's really any way to dump them.
                              How ... bogus. Given that there are USB ports back there, it sure would be useful to be able to save that stuff to a thumb drive.

                              Maybe you can suggest it to them!

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