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Phillips 7000/17 Freezing?? Help

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  • #1

    Phillips 7000/17 Freezing?? Help

    I have a Phillips DSR7000/17 with SW version 6.3e01-2-101. All HW is original. We had a Power outage and since then the system will freeze and I have to reboot. I reset the system and it was healthy for about 2 weeks, the freezing is happing again. it does not happen when watching live tv??

    Any suggestions? Has the HD gone bad or is it a SW bug??
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  • #2
    It may be a software bug. We have had a number of customers report similar problems with 6.3e; I would recommend that you wait for an update, which will hopefully fix whatever is going on.

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    • #3
      Ok, that is what i thought after I read some other threads. Is there anyway to back rev the current software??

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      • #4
        Not easily. You could buy a new drive from us with the older software and keep it unplugged so that it doesn't update, but there's no way to do it yourself if you don't have a separate copy of the OS.
        Been here a long time . . .

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        • #5
          ok, thanks for the quick reply. If it gets too annoying I may just buy a new drive. If I were to buy a new drive, what is the least expensive for this 7000 model and do I have to special request an older version of software? or will it come with an older version regardless. I guess I just leave it unplugged from the phone until I see a fix out there...

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          • #6
            Currently, we're shipping 6.2.x. We're unlikely to ship a newer version until these issues get worked out.

            The least expensive drive for that unit is $119:

            http://www.weaknees.com/details2/rs080dsr7.php
            Been here a long time . . .

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            • #7
              Directv software 6.3e problems on DSR 7000

              In late August of 2007 my original hard drive died. I purchased a new Hard Drive from Hinsdale. Everything seemed to work fine for a few days and the picture started freezing and dropping audio. Last week I purchased a second new drive from WeaKnees and I have the same problem. The drive was installed last Sunday and the problems started on Tuesday apparently after the software updated. Is there any solution in sight? I hate to drop Directv but the best alternative may be using 2 stand alone recievers into a PC system. From what I am reading, I won't be upgrading to HDTV or a new DVR soon with the current problems being posted about the new units.

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              • #8
                You could get another drive and let it dial in to establish service, then pull the phone line so that it can't dial in - that'll prevent it from installing software updates.
                Been here a long time . . .

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                • #9
                  3rd replacement drive since August

                  3rd replacement drive Not a good option for me. I would suggest that Weaknees include a "Caution" in the installation instructions and on the front page of your web site about the known software problems. I really do not need 2 more external hard drives for my computer as it is. Thanks for the suggestion. What would it cost me to have Weaknees reformat my 2 new drives?

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                  • #10
                    Pricing for reformatting is here:

                    http://www.weaknees.com/misc.php
                    Been here a long time . . .

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