I had trouble with my Series 1...told it was probably a bad drive and ordered a Series 2 refurbished unit. Got it two days ago. Went thru the guided setup. No problems. Now, am out of program data. Everything works fine...prepares, connects, downloads for a long time...just when I think it is ready to disconnect and load to unit, I get a "call interrupted" message. I am mad. My old Series 1 was doing the same thing. Slightly different message...something about "failed". Same result. I bought a new unit because I was told the drive was probably bad. New unit...same problem. I tried over and over again. Different times....different numbers. Same result. HELP!!!