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My series 2 80gb hard drive recently went and a week ago I purchased and installed a Upgrade Kit w/ 160gb hard drive. Since the inital download connection last week it has not completed a download. It gets to the Getting info (downloading) does that for 10 min then "Connection interrupted". I have a broadband internet connection, and I also tried to connect via phone line but again after Getting info (downloading) for 10 min get "Call interupted". What else can I try?
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Have you tried just rebooting the unit?
After that, try a "clear and delete Guide Data."Been here a long time . . . -
Tried rebooting by unpluging power cord and from the settings menu - didn't change anything.
I didn't see a "clear and delete Guide Data" so i tried the guide setup. It looks like it connected & downloaded but it took a few tries before it completedComment
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So now it works?Been here a long time . . .Comment
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Nope still not working. I got the first download of the current days guide, but I am still getting the error messages when it tries to download the next 2 weeksComment
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What are the last 3 digits/numbers of your software version, and what are the first three digits of your TiVo service number?Comment
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last 3# software -140
first 3# TIVO service -240Comment
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There is no problem with the software. Are you using wireless or a hardwire to your router?Comment
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another issue I'm having now is that a few times after it is unable to complete the download and I hit "select" it freezes on the next screen "Connection Problem" after I make a selection either to "change phone settings" or "I'll fix this later" the selection is checked but screen is frozen I can page up/down to read the instructions but nothing else works except uplugging to rebootComment
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hardwire to routerComment
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So was the upgrade kit an "add" kit or a "replace" kit?Been here a long time . . .Comment
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It was a replace kit. I replaced a 80gb with a 160gb
I was finally able to complete a connecting to download the 2 week guide the day after redoing the guide setup since then TIVO has not completed another download. Same thing that happened the 1st time.Comment
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Sounds like we should get the drive back here for testing. Email us at [email protected] with your order number.Been here a long time . . .Comment
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Hi I'm back. I sent the drive in to be tested & it came back OK. when I put it in & start up the Tivo it never gets pass the grey/black powering up screen and the picture is full of flickering lines I can just make out the words. any help would be great.Comment
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That does not sound like a drive problem; it sounds like a problem with your TiVo itself. Was that original 80gb drive working ok, or did you order this replacement drive kit because the TiVo was having problems?Comment
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