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  • #1

    Service Not Answering

    I've got a Series 1 that's not connecting on the daily calls. The unit goes through the steps and I get a "service not answering" message. When I pick up another extension I hear the modem dialing and I can hear the modem connection sounds but no connection is made. I get the same result when I try to make a test call and change dial-up number.

    All other features and functions are operating normally. Has the modem failed? Would a modem replacement kit fix this problem?

    Any assistance is appreciated. Thanks for the help.
    Tags: None
  • #2
    For help with this issue, see:

    http://www.weaknees.com/phone

    Comment

    • #3
      I've read through the post and the phone troubleshooting steps as suggested. I've tried without success the steps on the phone troubleshooting page. I do not have a DirectTV setup so does the prefix issue apply? What does the #096 prefix do?

      The current setup that I have has worked for years. This problem has just come up in the last few weeks. This is the reason I though this might be a hardware issue.

      Any thoughts?

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      • #4
        Yes, this is a new problem. The problem is now affecting non-DIRECTV TiVos as well. You should follow the instructions and see if it helps...it certainly should. ,#096 slows down the modem.

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        • #5
          I had the same issues and found that if I tested the phone connection first it would complete a call after that. I have to do it every time. Hope this helps

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