I had two 4-TB Premieres that went kablooey (as you guys know they all did). I sent them in for repair, but as you guys also know, that was not possible. So I got two internal 2-TB units (along with a refund for the different capacities, thanks by the way).

When I activated one of the units, there was no problem: I was charged a monthly $9.95 (due to a multi-service discount). When I activated the second one: BOOM ... I was charged a $19.95 monthly charge.

From what I can fathom, you didn't sent me back my old, fully-paid unit (which you did do with the first one), but a $200-discounted unit that forces me to pay $10.00 extra a month because TiVo thinks I made off like a bandit when I bought this thing.

Three suggested corrections I can think of:

1. You can overnight me a non-subsidized, $200-extra unit like the one I originally purchased and sent to you when it broke, thereby allowing me to legally activate it at the $9.95 monthly fee, -OR-
   
   
2. I can activate this unit, and you can pay me $200 owed me, not the least of which includes the $10/month extra I'll have to pay for the next year, after which I can only assume TiVo will let me go back to $9.95.

Now, for the record, I would prefer the first scenario, because it's the right thing to do, in my humble opinion, and it maintains the flexibility of switching the service for this unit on and off, a flexibility I presumed when I didn't take advantage of the $200 break, with all its restrictions. (You also won't have to pay me $200.) The second scenario has the disadvantage of a huge assumption that TiVo will allow me to go to a $9.95 monthly fee at all after a year, and the complete lack of the aforementioned flexibility in switching service; this is by far the less attractive option.

Also for the record, I know this mix-up was (probably) unintentional, but it really sucks nonetheless.

Please let me know what you think. Thanks in advance.