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I have an 80 hr Series 2 TIVO. A couple of weeks ago, it started freezing during live TV and required rebooting (can't say if it does it during recorded TV - never saw it happen though). This happened every hour or so. I talked to your company, ordered, and replaced the hard drive by their advice. It worked fine for about a day, now is doing the same thing again, with the new drive.
What do you think the problem is at this point?
When I return the drive, since it didnt resolve my problem, is there still a fee?
What do you recommend my best course of action is at this point? I have the lifetime TIVO service and don't want to do lose it.
Thanks,
Russ
Additional: after reading more of the support notes, I wanted to add that it seems like these problems may have started AFTER our power company did some work in the area and shut off the power for a day, then we had a couple of short outages. Power did come on and off a couple of times. All other electronics are working fine and the TIVO does power up and work normally up until the point when it freezes. I do not have it on an APC but will in the future.
What do you think the problem is at this point?
When I return the drive, since it didnt resolve my problem, is there still a fee?
What do you recommend my best course of action is at this point? I have the lifetime TIVO service and don't want to do lose it.
Thanks,
Russ
Additional: after reading more of the support notes, I wanted to add that it seems like these problems may have started AFTER our power company did some work in the area and shut off the power for a day, then we had a couple of short outages. Power did come on and off a couple of times. All other electronics are working fine and the TIVO does power up and work normally up until the point when it freezes. I do not have it on an APC but will in the future.
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