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Series 3 dual tuner problem

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  • #1

    Series 3 dual tuner problem

    Our cable company (Comcast) install 2 CableCards in our Series3 Tivo. I'm not sure whether our problem has been since initial setup, or whether it started a few weeks after. Here's the deal: We can flip back and forth between tuners on the tivo just fine UNTIL we start recording a program. Once the recorder kicks in, only that channel is recorded, and the other tuner comes up with a grey screen. Even after the program has finished recording, the second tuner remains grey until I go through setup again.
    It doesn't matter which tuner does the recording, the other one always goes grey.
    I thought I should be able to channel surf on one tuner while recording on the other tuner, or record on two tuners at the same time. Am I misinterpreting this? If I am correct about that, does anyone have any advice or experience with this problem?
    Thanks
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  • #2
    You should be able to do what you want to do.

    If you pause a channel, then flip to the other tuner, and pause that channel, can you flip back and be where you should be?
    Been here a long time . . .

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    • #3
      Yes, if we're flipping between two recorded programs.
      The problem comes when we're trying to watch live tv on one tuner while a show is being (or recently has been) recorded on the other tuner. In that case, ONLY the tuner that is being recorded can be accessed. The other tuner shows only a grey screen.

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      • #4
        Sorry to say, I've never seen that.

        Do you have antenna hooked up? Can you try this with two antenna shows?
        Been here a long time . . .

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        • #5
          No, we don't have an outside antenna. It's all hooked up via cable, without a cable box.

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          • #6
            I'm pretty tapped of ideas here. I can only recommend calling TiVo to see if they've experienced this.
            Been here a long time . . .

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            • #7
              Recording on two Tuners

              I don't know if you resolved the issue but I expirienced the same problem in March and fixed the problem.

              It wasn't a problem with tivo but a problem with one of the cablecards.

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              • #8
                CableCARDs have gotten much, much more stable, but, like all electronic components, they do go bad sometimes, even still.
                Been here a long time . . .

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